Return & Refund Policy

Returns & Refund Policy

Last Updated: 20.08.2025

Thank you for shopping with RSshopy.com! We value your trust and strive to provide you with high-quality products and a smooth shopping experience.
If you are not fully satisfied with your purchase, we’re here to help. Please read our Returns & Refund Policy carefully.

1. Eligibility for Returns

You can request a return if:

  • The product is damaged, defective, or different from what you ordered.
  • You received the wrong size, color, or model.
  • The product is missing parts or accessories.

Conditions for return approval:

  • The item must be unused, unwashed, and in its original packaging.
  • You must request a return within 7 days of delivery.
  • A valid proof of purchase (order ID/invoice) is required.

2. Non-Returnable Items

Some products are not eligible for return due to hygiene or safety reasons, including:

  • Personal care products
  • Innerwear, socks, and undergarments
  • Food items and perishable goods
  • Items purchased during clearance sales

We recommend checking the product description carefully before placing an order.

3. Return Process

  1. Submit a Request
    • Go to the “My Orders” section on RSshopy.com.
    • Click “Request Return” and provide a valid reason.
  2. Pickup/Drop-off
    • Our courier partner will arrange a pickup from your address, or we will guide you on the nearest drop-off point.
  3. Product Inspection
    • Once we receive the product, our quality team will inspect it.
    • If approved, your refund or replacement will be processed.

4. Refund Policy

After successful inspection, we will process your refund within 5 to 7 business days.
Refunds will be issued through the original payment method or store credit, based on your preference.

Note: In case of Cash on Delivery (COD) orders, we will request your bank account details for the refund.

5. Replacement Policy

If you prefer a replacement instead of a refund, we’ll ship the new product once your returned item passes the quality check. If the requested item is out of stock, we will issue a full refund.

6. Late or Missing Refunds

If you haven’t received your refund within the estimated time:

  • First, check your bank account or payment wallet.
  • Contact your bank or payment provider; sometimes delays occur on their end.
  • If the issue persists, reach us at support@rsshopy.com.

7. Cancellations

  • Orders can be canceled before shipment without any charges.
  • Once shipped, cancellations are not allowed. You can, however, request a return after delivery.

8. Contact Us

For any return, replacement, or refund-related queries, feel free to contact our customer support team:
📧 Email: support@rsshopy.com
📞 Phone: +91-7483692572
🌐 Website: www.rsshopy.com

Why Shop with RSshopy.com?

  • Hassle-Free Returns
  • Quick Refunds
  • Secure Transactions
  • Reliable Customer Support

At RSshopy.com, your satisfaction is our top priority. We aim to make your shopping experience smooth, transparent, and worry-free.

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